Shipping Information
1. General
Shipping is subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
We currently ship within Australia only.
3.1 Return Due To Change Of Mind
Due to the unique nature of our hand-decanted products, once an order has been placed and processed, we are unable to accommodate returns, cancellations or modifications. If you have any specific concerns or issues, please let us know, and we'll do our best to assist you.
3.2 Returns & Refunds
Scentimental will be able to refund any items that are damaged upon receiving the delivery or from time to time some items quality may be compromised due to travel conditions.
In these instances please contact Scentimental via the contact form on the website within 14 days of receiving your items we will be in contact within 48 hours to advise next steps. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim approved via Australia Post.
4.1 Delivery Terms
All orders are delivered via Australia Post. Generally, orders are in transit for 1 - 12 business days. This varies greatly depending on your postcode and shipping method chosen at checkout. Please see list below for locational estimates:
Standard Shipping
Metro (2-6 business days)
Regional (5-12 business days)
Express Shipping
Metro (next business day)
Regional (2-3 business days)
Free Standard Shipping on orders $85+
4.2 Dispatch Time
We aim to dispatch your order ASAP. Because our fragrance samples are meticulously hand decanted, a preparation period is needed before packing and sending. The majority of orders (including Express Post) are shipped within 2-7 business days. If we anticipate a delay in the dispatch of your order, will be in touch via email.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 P.O. Box Shipping
Scentimental will ship to P.O. box addresses using Australia Post services only.
4.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the delivery courier and get in touch with us promptly. If the parcel has been delivered without you being present, please contact us via email with next steps.
7. Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
8. Cancellations
Due to the unique nature of our hand-decanted products, once an order has been placed and processed, we are unable to accommodate cancellations or modifications. If you have any specific concerns or issues, please let us know, and we'll do our best to assist you.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at hello@scentimentalfragrances.com.au