FAQ's
Q: Do your vials have spray atomisers?
Yes, all our vials have spray atomisers. We find those little dabber bottles too annoying to be sampled properly!
Q: Are your vials made from glass or plastic?
All our vials are glass, even the 2ml size! They of course have plastic sprayers.
Q: What will I receive in my order?
You will receive a hand-decanted sample siphoned from the original perfume bottle into a new small sterile vial or sprayer of your choice.
Q: Are all the fragrances on Scentimental authentic?
Every product you see on our site is 100% authentic. We source all of our fragrances from authorised distributors within our region. We are passionate about delivering high quality perfumes through legitimate channels. As fragrance lovers ourselves, we want to see less fakes and replicas on the market - not more!
Q: How many sprays will I get from my decant?
0.5ml = Approx. 6 Full Sprays
A 2ml decant will yield approximately 24 sprays.
A 5ml decant will yield approximately 60 sprays.
A 10ml decant will yield approximately 120 sprays.
Q: Can I cancel my order?
Due to the unique nature of our hand-decanted products, once an order has been placed and processed, we are unable to accommodate cancellations or modifications. If you have any specific concerns or issues, please let us know, and we'll do our best to assist you.
Q: How long will it take to process my order?
We aim to dispatch your order ASAP. Because our fragrance samples are meticulously hand decanted, a preparation period is needed before packing and sending. The majority of orders (including Express Post) are shipped within 2-7 business days. If we anticipate a delay in the dispatch of your order, will be in touch via email.
Q: Do you offer free shipping?
We offer free standard shipping on all orders (after any applied discount) over $85.
Q: What is the air gap at the top of the vial?
Please note, there is a small air gap left at the top of the bottles which is important for pressurization in atomizers in case the fragrance expands during transit. Airspace does not mean you received less than the listed amount!
If you can't find an answer to your question above, it mustn't be asked frequently enough!
Please email us at hello@scentimentalfragrances.com.au so we can help :)